AI · Case Study
AskNova
An AI support assistant trained on product manuals that answers customers on web and WhatsApp.
- ClientNova Home Appliances
- IndustryCustomer Support
- PlatformWeb · WhatsApp
- Timeline8 weeks
The Challenge
Where they started
The support team was drowning in the same questions about installation, warranty and service requests, with reply times stretching past a full day.
The Solution
What we built
We built an AI assistant that answers from the company's own manuals and policies, books service visits and hands over to a human agent with full context when needed.
- Answers in English, Hindi and Gujarati
- Trained only on approved manuals and policies
- Books service visits directly into the CRM
- Smooth hand-off to human agents with chat history
The Results
68% of queries resolved by AI
- 68%Queries auto-resolved
- 12sAverage first reply
- 35%Lower support cost
Technology used
- Claude
- OpenAI
- Python
- LangChain
“Customers get answers in seconds, at midnight, in their own language. Our agents now focus on the difficult cases.”
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